Did You Hear What They Said? 3 Tips to Make Sure…
It’s no secret that the world is full of diverse and unique beings. My husband, who is left handed, never fails to amaze me in his method of solving problems. Since I’m right handed, we always go through two different thought processes to reach the same conclusion. He, of course, loves to remind me that he is in his “right mind”.
Not only do we think differently, we hear differently. People tend to hear other people based on their perceptions and what they have lived through. What we hear is what we expect to hear much of the time. Sometimes the customers we’re talking to aren’t telling us the whole story, so it’s even harder to get a clear picture of how we can best serve them.
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